BeachSide
Apartments - Conditions of Booking
Bookings
1. All reservations and contracts are accepted on the basis that the
client accepts the park rules and current booking conditions whether
they have read them or not.
2. To ensure that the accommodation you want will be available, please
make your booking as soon as possible.
3. We are happy to reserve particular accommodation but there may
be exceptional circumstances when that accommodation is not available
in which case we reserve the right to provide equivalent alternative
accommodation.
4. Provisional bookings by telephone, fax or email are accepted
but must be confirmed within seven days.
5. A booking is confirmed upon receipt of your completed 'booking
form' and a minimum deposit of 25% of the total cost of your holiday.
You will be sent a 'confirmation of booking' by return post.
6. The remaining balance must be received at least six weeks before
the start of your holiday, otherwise we may give your booking to someone
else, in which case you will receive a refund of any deposit paid
(less £35.25* administration charge).
7. In exceptional circumstances, when a firm telephone booking is
made less than five working days before the start of your holiday,
you will be sent a 'confirmation of booking' by first-class mail to
confirm your booking and the total cost of your holiday will be payable
on your arrival.
8. Units may only be occupied over night by those listed on the booking
form. Permission for extra people must be obtained from reception in
advance. When extra persons are accepted a charge of £4.50* per
person per night will be made.
Cancellations
9. Once a booking is made
the following cancellation charges apply. For this reason we cannot
emphasise too strongly the need to take out Holiday
Insurance, to protect you from financial loss in case you book a holiday
which you are unable to take.
i) If the holiday is cancelled the deposit is forfeit.
ii) Once we have received written confirmation of cancellation we
shall use our best endeavours to re-let the accommodation. If we are
able to re-let, the balance outstanding is waived.
iii) If we are not able to re-let the accommodation the client is
liable to pay the full balance. Here are brief details of the Holiday insurance
arranged through Philip Williams, and are subject to the terms of the
policy:- Emergency travel expenses, personal money,
accident, baggage and liability. Cancellation, curtailment and rearrangement.
Full details will be sent with your booking confirmation and are
also available on request.
Check-in and checkout times
10. Accommodation will only be available from 3.00pm on the day of
arrival. If you intend to arrive after 6.00pm then please let us know
in advance. Accommodation must be vacated by 10.00am on the day of
departure. Late arrivals or early departures will not receive a refund
for any holiday missed.
11. When accommodation is not vacated by the departure time shown on
the contract, we reserve the right to make an extra charge, particularly
when cleaning staff are delayed as a result.
Dogs
12. Dogs are only accepted subject to the following conditions: -
i) If you intend to bring a dog, this must be notified when booking.
ii) Only one dog per accommodation will usually be allowed.
iii) When on site, dogs must be kept on a lead at all times, and if
they foul, their owners must clean up after them.
iv) Dogs must be supervised at all times by an adult and not left
alone in the accommodation.
v) Dogs are not allowed on seats or beds and for this reason must
not be left unsupervised at any time. The owner of a dog staying in any unit must guarantee to pay in full for any damage the dog may
cause to the accommodation or contents.
vi) Owners must bring a dog basket and/or bedding.
vii) Large or threatening dogs and puppies (less than six months old)
will not be accepted.
viii) Dogs are permitted on the beach but please have consideration
for other holidaymakers, and ALL dog mess MUST be cleaned up.
ix) Pets are allowed in the Samsons Apartment only.
Car Parking
12. There is car parking on-site for one vehicle for each holiday
home booked. Cars parked on-site are entirely at the owner's own risk.
Subsequent vehicles must be parked off-site and may use the nearby
free Council car park.
13. No person may sleep in a vehicle on the park.
General
13. Your accommodation will be clean and tidy when you arrive. Please
ensure that you leave it as you find it. Cleaning materials are provided
and a vacuum cleaner will normally be available on request. If the
accommodation is found to be dirty when or after you leave then we
reserve the right to charge a cleaning fee of £30* payable on
demand.
14. Any breakage's must be reported and paid for. If breakages have
not been reported then we reserve the right to charge for repair or
replacement, payable on demand.
15. We will normally only accept bookings from families and/or couples
over the age of 21. If we do accept groups or younger parties then
a cash deposit of £20 per person is payable on arrival and refunded
on departure should the accommodation be left in a good condition and
there are no breakages.
16. We reserve the right to refuse entry or expel anyone who is behaving
badly and causing upset to other holidaymakers. In such cases we will
not provide a refund for holiday days lost.
17. We reserve the right to enter accommodation at any time for whatever
reason, although we will do our best to avoid any unnecessary interruption
to your holiday.
18. You are welcome to have guests visit and stay with you, (subject
to condition 8 above), but visitors are not allowed to park on site
and all visitors must register on their arrival.
19. We do not accept responsibility for any items that you have left
behind. If you think that you have left something behind then please
let us know as soon as possible as your accommodation may then have
another customer. Items found can only be posted to you when we have
received the cost of the postage plus £7.50* handling charge.
Items not claimed within a week may be taken to the local charity shop.
20. Children under the age of 16 years old must not be left unattended
in the units. Children must be continuously supervised by an adult
who is to be totally responsible to see that they behave in a proper
way and to see that they cause no annoyance or damage to users or owners
of the park or their property.
21. Anyone staying at or visiting Beachside does so at his or her
own risk. We will not accept liability for loss or damage to any person
or property unless caused by our own negligence but do not exclude
or limit any of your legal rights and privileges.
22. We reserve the right to change our details from those on our website
or printed brochure at any time and we also reserve the right to refuse
bookings where we have made a mistake in our advertised details. If
anything is particularly important to you then please check when booking.
23. NOISE created for the enjoyment of some must not be such that
it causes annoyance to others. Parents are respectfully asked to consider
the adverse effect on neighbours from noise created by children running
up and down inside.
24. No one may interfere with the fire fighting equipment except to
use in case of fire. Please ensure that everyone you are responsible
for is fully aware of the fire precautions listed at each fire point.
25. Ball games must not be played on the park roads or car park area.
*All prices include VAT at 17.5%
